1 – Acceptance of the general conditions of sale
The current general conditions of sales have for purpose to define the obligations and duties between the Internet site www.chateaudesmarres.com and its customers. These general conditions of sale are automatically accessible to Internet users from the home page of the site. Before placing an order, the general terms and conditions of sale are submitted to the Internet user, who agrees to read them in their entirety and to accept them if he or she wishes to proceed with an order.
Therefore, the customer accepts in full the terms and conditions of the present contract, in exchange for which the site www.chateaudesmarres.com also undertakes to respect the obligations of the present general conditions of sale. Any order being submitted to acceptance of the present conditions, the customer could not call into question his order within the limits envisaged in the chapter ” 9 – Right of retractation and right of return ” of the present terms and conditions.
Is considered a customer any person wishing to buy on the website www.chateaudesmarres.com being eighteen (18) years old and having accepted the present general conditions of sale.
The present general conditions of sale can be modified by the Internet site www.chateaudesmarres.com without notice. The customer is therefore invited to regularly read the general sales conditions when visiting the site and to accept the general sales conditions before each order validation.
2 – Alcohol abuse and protection of minors
Alcohol consumption is dangerous for your health, drink responsibly.
In accordance with article L. 3342-1 of the French Public Health Code prohibiting the sale of alcohol to minors under eighteen (18) years of age, the customer undertakes to be at least eighteen (18) years of age on the date of the order.
3 – Prices
Except if mentioned otherwise, the prices displayed on the website www.chateaudesmarres.com are expressed in euros, all taxes included, excluding shipping, transport and processing costs from the premises of the website www.chateaudesmarres.com. These prices include value added tax at the rate of 20% and French duties.
Belgian and Luxembourg customers will also have to pay the French VAT of 20%.
The site www.chateaudesmarres.com reserves the right to modify its prices at any time. However, the prices displayed on an order after validation and registration are firm and final.
The indicated prices on the website www.chateaudesmarres.com are communicated under reserve of typographical errors. In this case, the website www.chateaudesmarres.com will contact the customer to communicate the error and the correction of his invoice. In case of typographical errors, the customer is free to accept the corrected price conditions or to cancel the order. In the case of an order cancellation, the customer will be reimbursed at the latest within seven (7) days from the date on which the customer will have notified his order cancellation. The website www.chateaudesmarres.com cannot be held responsible if this period is exceeded for reasons beyond its control.
In case of price difference between several sites of the site, only the price indicated on the detailed description of the product is considered valid.
Discounts and other promotional offers cannot be combined and are limited to one per household (same name, same address) per year. The website www.chateaudesmarres.com reserves the right to refuse or cancel any order that does not comply with this provision.
4 – Product descriptions
Detailed descriptions of the products for sale on the website www.chateaudesmarres.com are posted on the site. Their reproduction, even partial, is not authorized under intellectual property law. The photos of products on the site are not contractual.
5 – Orders
Only persons who are legally capable of entering into contracts relating to the goods and services offered by the website www.chateaudesmarres.com may place an order. In application of article L. 3342-1 of the Public Health Code, minors under the age of eighteen (18) are not authorized to place orders on the website www.chateaudesmarres.com.
When placing an order, the customer agrees to provide the required information and attests to the veracity of the latter.
In addition, the customer undertakes to verify that the information he/she is required to enter (in particular billing and delivery addresses, quantities and nature of the products ordered, amount of the order) do not contain any errors. These errors could not be imputed to the Internet site www.chateaudesmarres.com and cannot lead to complaints or to a cancellation of order at the request of the customer.
The website www.chateaudesmarres.com commits itself to treat any order within the limit of available stocks and could not be held for person in charge of the non-fulfilment of the contract concluded with the customer in the event of unavailability of the products, of out-of-stock condition of the products, in the event of absolute necessity, of disturbance or strike of the services of transport, communication or any other unforeseeable fact and independent of the will of the parts.
In case of a product ordered is not in stock, the website www.chateaudesmarres.com will not be held responsible. However, the website www.chateaudesmarres.coms will inform the customer as soon as possible to offer him either an equivalent product in exchange or a refund within seven (7) days from the date the customer will have been contacted. The website www.chateaudesmarres.com cannot be held responsible if this period is exceeded for reasons beyond its control.
The Internet site www.chateaudesmarres.com has the right to refuse and to cancel any order emitted by a customer with whom it would be in dispute of payment for a former order. Any order will be taken into consideration only after acceptance of the payment by our banking organization (CA-PACA).
In accordance with the provisions of the law N° 80 336 of May 1, 1980 relating to the reserve of property, the Internet site www.chateaudesmarres.com remains owner of the products sold until the integral payment of the order by the customer. The latter becomes responsible for the products upon their delivery. The transfer of possession is then considered as acceptance by the customer of the transfer of risks.
6 – Payment
Any order placed by the customer is considered firm and final upon full payment.
All orders placed are due upon submission of a purchase order to the customer during the online purchasing process.
Payment is made online by credit card. The accepted cards are : Visa, CB, Eurocard Mastercard, American Express. But also by check or bank transfer.
The customer’s account will be debited at the end of a maximum period of four days following the date of the order and this one will be considered as effective after confirmation of the agreement of the payment centers. All your purchase transactions take place within a strict framework of confidentiality and encryption thanks to the SSL protocol. During the validation of your order, our bank (CA PACA) checks the validity of the credit card number and ensures that it is not in opposition.
www.chateaudesmarres.com does not have access to your contact information, and does not store it on its servers. This is the reason why you will be asked for it at each new transaction on the site. You are doubly protected against abuse and fraud. The customer guarantees that he/she is fully entitled to use the bank card he/she is using and that this bank card gives access to sufficient funds to cover the amount of the order.
An invoice will be established by CHATEAU DES MARRES and available in the heading “my account” on the site.
In its own interest as well as in that of its customers, the Internet site www.chateaudesmarres.com may have to carry out checks to ensure the validity of payments and therefore request certain supporting documents from the customer, which the customer undertakes to send within forty eight (48) hours. In case of non-receipt of these parts within the time limit or receipt of non-compliant parts, the website www.chateaudesmarres.com reserves the right to cancel the order(s). At the end of this type of control the Internet site www.chateaudesmarres.com reserves the right to accept or cancel the order.
7 – Shipping
Unless otherwise indicated, shipping costs are always charged to the customer.
The website www.chateaudesmarres.com delivers the products sold only to Metropolitan France, Corsica, Belgium and Luxembourg. For other destinations, please contact us.
The shipment of the product(s) ordered by the customer occurs after the registration of the order, its full payment, its validation by our services and its preparation. The shipment of the order generally takes place within twenty-four (24) hours following the payment of the order by the customer.
The product(s) ordered by the customer are shipped to the delivery address provided by the customer when ordering. In case of delivery made impossible because of one or more errors of seizure of the address of delivery by the customer, the expenses of forwarding will be the responsibility of this one which could not prevail itself of complaints for delay of delivery.
In case of an invalid delivery address or delivery made impossible due to the provision of erroneous data by the customer, the order will be returned to the warehouses of the website www.chateaudesmarres.com by the carrier. The customer will then be able to ask for the reshipment or the cancellation of his order against refunding except for the transport costs. The reshipment of the order occurs only after the customer has paid the reshipment costs.
The products always travel at the customer’s risk. Upon delivery of the products, it is the responsibility of the customer or his principal to verify the good condition of the package or packages. Likewise, the customer must ensure the conformity of the products delivered.
Any deterioration, nonconformity or lack of delivery must be notified by the customer in the form of a detailed written and dated accompanied by the signature of the customer or his principal on the delivery order. The Internet site www.chateaudesmarres.com will not be able to satisfy the complaints of the customer in the event of absence of its justifications.
If the customer refuses the parcel because of anomaly or nonconformity, he must notify it on the transport letter of the carrier or by registered letter with acknowledgement of receipt as soon as possible to the following address :
Customer Service Château des Marres
2998 Route des Plages
83350 Ramatuelle
France
Any complaint as for the delivery going out of the provisions envisaged in this chapter could not be imputed to the Internet site www.chateaudesmarres.com.
www.chateaudesmarres.com ships with the greatest care from its platform located in Ramatuelle. The products are delivered to the customer by cartons (of packaging or overpackaging) of one (1), three (3), six (6) or twelve (12) bottles.
The delivery of the product(s) ordered by the customer will be made to the customer’s door provided that the information regarding the delivery address and access to the delivery address (door code, building number, etc.) has been provided in full and without error by the customer to the website www.chateaudesmarres.com. The conditions of access to the delivery address must also allow the carrier to make the delivery.
8 – Shipping costs
Unless mentionned, the prices displayed on the website www.chateaudesmarres.com are exclusive of shipping costs.
Please consult the “Delivery Conditions” section for more information on this subject.
Each order is unique. Several orders cannot be cumulated. Thus, placing several orders in a row does not merge these orders into one. Depending on the amount of the orders, it is possible that the customer has to pay several times the delivery costs.
9 – Right of withdrawal and right of return
All products sold on the site chateaudesmarres.com benefit from a clause “satisfied or refunded” valid for 15 days from the date of delivery. The customer has a withdrawal period of fifteen clear days from the delivery of the goods to return any product to the address below:
Service retour Château des Marres
2998 Route des Plages
83350 Ramatuelle
France
The return costs are at the charge of the customer and the price paid for the returned goods will be refunded to the customer by credit card or cheque, within one week after receipt of the return.
The product returned by the customer must be in its exact condition (unopened bottles, undamaged corks and labels) with its original packaging and the original invoice.
The risks incurred by the products during a return to the website www.chateaudesmarres.com are assumed by the customer.
10 – Orders follow-up
You have the possibility of following the routing of your parcel via your customer account on the site www.chateaudesmarres.com.
We can be reached at +33(0)4 94 97 22 61 or by email at contact@chateaudesmarres.com
11 – Privacy Policy
This site is the subject of a declaration to the national commission for information technology and liberties under the number xxxxxxx .
In accordance with the French Data Protection Act No. 78-17 of January 6, 1978, the customer has the right to access, rectify, oppose and delete personal data concerning him by writing, by mail and proving his identity to the following address :
Service retour Château des Marres
2998 Route des Plages
83350 Ramatuelle
France
The information provided to the website www.chateaudesmarres.com is necessary for the proper execution of the contract binding the parties. This information remains confidential.
12 – Legal guarantee
Considering the article 1641 of the Civil code the Internet site www.chateaudesmarres.com is held of the guarantee because of the hidden defects of the sold thing which make it unsuitable for the use for which it is intended, or which decrease so much this use, that the purchaser would not have acquired it, or would have given only a lesser price, if they had known them.
Under this article the customer has six months to report in writing (email or mail) a hidden defect to the website www.chateaudesmarres.com which will then contact the customer to arrange the repatriation by a carrier of the allegedly defective products for expertise at no cost to the customer.
At the end of the expertise and in the event of defect noted by the Internet site www.chateaudesmarres.com it will be proposed to the customer to refund the amount of the products whose defect is proven.
13 – Legal requirements
The present general conditions of sale are subject to the application of French law.
In case of dispute the customer is invited to find an out-of-court settlement by contacting the customer service of the website www.chateaudesmarres.com.
Alternatively, all disputes arising from the execution of an order or from the interpretation of the general terms of sale will be under the jurisdiction of the commercial courts.
14 – Legal Notice
Name : www.chateaudesmarres.com
Company name : Château des Marres
Head office : 2998 Route des Plages – 83350 Ramatuelle – France
Company registration number: 45097442300029
