1 – Acceptance of the general sales conditions
These general sales terms and conditions are intended to define the system of obligations and duties between the website www.chateaudesmarres.com and its customers. These general sales terms and conditions are automatically accessible to users from the home page of the site. Before placing an order, these ggeneral sales terms and conditions are submitted to the user who undertakes to read them in their entirety and to subscribe to it if he/she wishes to process his order.
Therefore, the customer acknowledges without any reservation the entirety of the provisions provided herein in exchange for which the site www.chateaudesmarres.com also undertakes to comply with its obligations under these sales terms and conditions. Any order being subject to acceptance hereof, the customer can not call into question his order within the limits provided in chapter “9 – Right of withdrawal and right of return” herein.
Anyone wishing to buy on the website www.chateaudesmarres.com is aged of eighteen (18) and has accepted the present general conditions of sales.
The present general sales conditions can be modified by the Internet site www.chateaudesmarres.com without any notice. The customer is therefore invited to consult regularly them during his/her visits to the site and to accept the general conditions of sale before each order confirmation.
2 – Abuse of alcohol and protection of minors
Alcohol abuse is dangerous for your health, consume with moderation.
Pursuant to Article L. 3342-1 of the Public Health Code prohibiting the sale of alcohol to minors under eighteen (18), the customer agrees by validating his order to be eighteen years old by the date of the order.
3 – Price
Unless otherwise stated, the prices displayed on the website www.chateaudesmarres.com are expressed in euros all taxes included excluding participation in shipping, transport and processing from the premises of the website www.chateaudesmarres.com. These prices take into account the VAT at a rate of 20% and French duties.
Belgian and Luxembourg customers will also have to pay the French VAT of 20%.
The website www.chateaudesmarres.com reserves the right to modify its prices at any time. However, the prices displayed on an order after validation and registration are firm and final.
The prices indicated on the website www.chateaudesmarres.com are communicated subject to typographical errors. In this case, the website www.chateaudesmarres.com will contact the customer to communicate the error and the corrigendum of his invoice. In case of typographical errors the customer is free to accept the corrected tariff conditions or to cancel his order. In the case of a cancellation of order the customer will be refunded no later than seven (7) days from the date on which the customer has notified its cancellation of order. The website www.chateaudesmarres.com can not be held responsible for exceeding this deadline for reasons beyond its control.
In the event of a difference in price between several locations on the site, only the price indicated on the detailed description of the product sheet is valid.
Discounts and other promotional offers are non-cumulative and limited to one per household (same name, same address) and per year. The website www.chateaudesmarres.com reserves the right to refuse or cancel any order that does not comply with this provision.
4- Product presentation
Detailed presentations of products for sale on the website www.chateaudesmarres.com are posted on the site. Their reproduction, even partial, is not authorized under the intellectual property. The photos of the products on the site are not contractual.
5 – Order
Only people legally able to enter into contracts that attract goods and services offered by the website www.chateaudesmarres.com can place an order. Pursuant to Article L. 3342-1 of the French Public Health Code, minors under the age of eighteen (18) are not authorized to place an order on the website www.chateaudesmarres.com.
When ordering the customer agrees to provide the required information and certifies the veracity of them.
In addition, the customer undertakes to verify that the information that he has to enter (including billing and delivery addresses, quantities and nature of products ordered, amount of the order) do not include errors. These errors can not be attributed to the website www.chateaudesmarres.com and can not give rise to claims or cancellation of orders at the request of the customer.
The website www.chateaudesmarres.com undertakes to process any order within the limits of available stocks and can not be held responsible for the breach of the contract concluded with the customer in case of unavailability of the products or breakage stock of the product or products, in case of force majeure, disruption or strike of the transport services, communication or any other unforeseeable fact beyond the control of the parties.
In case of unavailability of a product ordered the website www.chateaudesmarres.com can not be held liable. However, the website www.chateaudesmarres.com is committed to informing the customer as soon as possible to offer either an equivalent product in exchange or a refund within seven (7) days from the date on which the customer will have been contacted. The website www.chateaudesmarres.com can not be held responsible for exceeding this deadline for reasons beyond its control.
The website www.chateaudesmarres.com reserves the right to refuse and cancel any order issued by a customer with whom it would be in dispute payment for a previous order. Any order will be taken into consideration only after acceptance of the payment by our banking organization (CIC – NORD-DE-CALAIS).
In accordance with the provisions of Law No. 80 336 of 1 May 1980 on the retention of title, the website www.chateaudesmarres.com remains the owner of the products sold until full payment of the order by the customer. The latter becomes responsible for products on delivery thereof. The transfer of possession then means acceptance by the client of the transfer of risk.
6 – Payment
Any order placed by the customer is considered firm and definitive to the full payment thereof.
Any order placed is payable upon submission of a purchase order to the customer during the online purchase process.
Payment is made online by credit card. Accepted cards are: Visa, CB, Eurocard Mastercard, American Express. But also by check or bank transfer.
The customer’s account will be debited at the end of a maximum period of four days from the date of the order and it will be considered effective after confirmation of the agreement of the payment centers. All your purchase transactions take place in a strict framework of confidentiality and encryption thanks to the SSL protocol. When validating your order, our bank (CIC – NORD-PAS-CALAIS) verifies the validity of the credit card number and ensures that it is not in opposition.
www.chateaudesmarres.com does not have access to your details, and does not keep them on its servers. This is the reason why they will be asked for each new transaction on the site. You are thus doubly protected against abuse and fraud. The customer guarantees that he is fully entitled to use the credit card he uses and that this credit card gives access to sufficient funds to cover the amount of the order.
An invoice will be established by CHATEAU DES MARRES and available in the “my account” section on the site.
In its interest as well as that of its customers, the website www.chateaudesmarres.com may need to carry out checks to ensure the validity of payments and therefore to request certain supporting documents to the customer, pieces that the customer s’ undertakes to send within forty-eight (48) hours. In case of non receipt of these parts within the deadline or receipt of non-conforming parts the website www.chateaudesmarres.com reserves the right to cancel the order (s). At the end of this type of control the website www.chateaudesmarres.com reserves the right to accept or cancel the order.
7 – Delivery
Unless otherwise stated, the shipping costs are always the responsibility of the customer.
The website www.chateaudesmarres.com sells products sold only to Metropolitan France, Corsica, Belgium and Luxembourg. For other destinations, you can contact us.
The shipment of the products ordered by the customer occurs after the registration of the order, full payment, validation by our services and preparation. The shipment of the order usually occurs within twenty-four (24) hours of payment of the order by the customer.
The products ordered by the customer are shipped to the provided delivery address by the customer when ordering. In case of delivery cancellation due to one or more errors in the delivery address made by the customer, the return shipping costs will be borne by the latter who can not claim any refund for late delivery.
In case of invalid delivery address or delivery made impossible given the provision of erroneous data from the customer, the order will be returned to the warehouses of the website www.chateaudesmarres.com by the carrier. The customer can then request the redirection or cancellation of his order against reimbursement excluding the transportation costs. The reshipment of the order occurs only after the customer has paid the costs of new shipment.
Products always travel at the customer’s risk. Upon delivery of the products it is up to the customer or his client to check the condition of the parcel or parcels. In the same way the customer has to make sure of the conformity of the products delivered.
Any deterioration, non-conformity or lack of delivery must be notified by the customer in the form of a detailed and dated writing accompanied by the signature of the customer or his principal on the delivery note. The website www.chateaudesmarres.com will not be able to satisfy the customer’s complaints in case of absence of its supporting documents.
If the customer refuses the parcel because of anomaly or non-conformity, the latter must notify it on the carrier’s bill of lading or, failing this, by registered letter with acknowledgment of receipt, as soon as possible to the following address:
Customer Services Château des Marres
2998 Route des Plages
Any claim relating to the delivery out of the provisions provided for in this chapter can not be charged to the website www.chateaudesmarres.com.
www.chateaudesmarres.com ships with great care spirits from its platform in Gassin. The products are delivered to the customer by cartons (packaging or overpack) of one (1), three (3), six (6) or twelve (12) bottles.
The delivery of the products ordered by the customer is done at the customer’s door provided that the information regarding the delivery address and the access to the delivery address (door code, building number etc.). ..) were provided in full and without errors by the customer to the website www.chateaudesmarres.com. Similarly, the conditions of access to the delivery address must allow the carrier to make the delivery.
8 – Shipping costs
Unless otherwise stated, prices displayed on the website www.chateaudesmarres.com are exclusive of shipping costs.
See the “Delivery Conditions” section for more information.
Each order is unique. Several orders can not be cumulated. Thus, placing multiple orders in a row does not merge those orders into one. Depending on the amount of orders, it is possible that the customer has to pay several times for delivery costs.
9 – Right of withdrawal and right of return
All products sold on chateaudesmarres.com have a “satisfied or refunded” clause valid for 15 days from the date of delivery. The customer has a withdrawal period of fifteen full days from the delivery of the goods to return any product to the address below:
Customer Services Château des Marres
2998 Route des Plages
The return costs are the responsibility of the customer and the price paid for the returned goods will be refunded to the customer by credit card or check, within one week after receipt of the return.
The product returned by the customer must be in its exact state (unopened bottles, caps and labels not damaged) with its original packaging and the original invoice.
The risks incurred by the products when returning to the website www.chateaudesmarres.com are borne by the customer.
10 – Order Tracking
You have the possibility to track the delivery of your package via your customer account on the website www.chateaudesmarres.com.
We can be reached at +33 (0) 4 94 97 22 61 or by email at firstname.lastname@example.org
11 – Confidentiality
In accordance with the Data Protection Act No. 78-17 of January 6, 1978, the customer has a right of access, rectification, opposition and deletion of personal data concerning him by writing, by mail and justifying his identity to the following address:
Service Clients Château des Marres
2998 Route des Plages
The information provided on the website www.chateaudesmarres.com is necessary for the smooth execution of the contract binding the parties. This information remains confidential.
12 – Legal Warranty
Considering the article 1641 of the Civil Code the website www.chateaudesmarres.com is bound by the guarantee because of the hidden defects of the thing sold which make it unfit for the use for which it is intended, or which diminish so much this use, that the buyer would not have acquired it, or would have given a lower price, if they had known them.
Under this article the customer has six months to report in writing (email or mail) a hidden defect to the website www.chateaudesmarres.com who will then contact the customer to arrange the repatriation by a carrier of the allegedly defective products for expertise at no cost to the client.
At the end of the expertise and in case of defect found by the website www.chateaudesmarres.com it will be proposed to the customer to refund the full amount of products whose defect is proven.
13 – Legislation
These general conditions of sale are subject to the application of French law.
In case of dispute the customer is invited to find an amicable agreement by contacting the customer service of the website www.chateaudesmarres.com.
Otherwise, all conflicts arising from the execution of an order or interpretation of the general conditions of sale will be the jurisdiction of the commercial courts.
14 – Legal information
Name : www.chateaudesmarres.com
Company Name : Château des Marres
Address : 2998 Route des Plages – 83350 Ramatuelle – France
ID : 45097442300029